Refund policy

Refund & Return Policy

Last Updated: June 2026

Thank you for shopping with us. Please read this Refund & Return Policy carefully before making a purchase. By placing an order through our website, you agree to the terms outlined below.

All Sales Are Final

All sales are final. We do not accept returns, exchanges, cancellations, or refunds for any reason related to customer preference, including but not limited to:

  • Change of mind

  • Accidental purchases

  • Ordering the wrong item

  • Ordering the wrong quantity

  • Dissatisfaction with style, color, or design

  • Buyer’s remorse

  • No longer wanting the item after purchase

Please review your order carefully before completing your purchase.

No Refunds for Change of Mind

We do not provide refunds or store credit for change-of-mind purchases. Once an order has been placed, it is considered final and cannot be canceled, modified, or refunded.

Customers are responsible for ensuring that all product selections, quantities, and shipping information are correct before submitting an order.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect due to an error on our part, please contact us within 48 hours of delivery.

To submit a claim, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

Claims submitted without sufficient evidence may not be approved.

If your claim is approved, we may, at our sole discretion, provide a replacement item or another appropriate resolution. Refunds are not guaranteed and are issued only when deemed necessary by our team.

Return Eligibility

Returns are generally not accepted. Any exception to this policy will be determined solely by us and must be authorized in writing before an item is sent back.

Unauthorized returns may be refused and returned to the sender.

Order Cancellations

Orders cannot be canceled once they have been placed. Please ensure all information is accurate before completing checkout.

Shipping Issues

We are not responsible for:

  • Delays caused by shipping carriers

  • Incorrect addresses entered by customers

  • Lost or stolen packages marked as delivered

  • Delays caused by customs, weather, or other circumstances beyond our control

Customers are responsible for providing accurate shipping information at checkout.

Chargebacks and Payment Disputes

By completing a purchase, you acknowledge and agree to this Refund & Return Policy.

If you experience an issue with your order, please contact us before initiating a chargeback or payment dispute. We reserve the right to challenge chargebacks when a customer has agreed to these terms at the time of purchase.

Contact Information

If you have any questions regarding this policy or need assistance with an order, please contact us at:

Email: nicosupp1@outlook.com

We aim to respond to all inquiries as quickly as possible.